Reference

Your Account Rights and Our Terms

These terms and conditions govern every account opened on qq alfa and apply to all activity on the platform, where local law permits.

Account AgreementIndonesia CoverageDANA, OVO, GoPay, QRIS24/7 Support AccessClear Dispute Path
qq alfa Your Account Rights and Our Terms
HUBUNGI KAMI

How to Reach Us About These Terms

If any clause in these terms is unclear, or if you want to request a formal copy of the agreement tied to your account, our support team is available around the clock. Whether you are in Bandung or anywhere else in Indonesia, you can reach us through live chat, email, or our dedicated WhatsApp line and expect a substantive reply, not an automated holding message.

Team online

Live Chat

Our live chat channel operates 24 hours a day, 7 days a week. Start a session from any page on the site and a human agent will respond within 2 minutes to answer terms-related queries.

Email Support

Send a detailed terms or account query to our support email and we aim to provide a full written response within 4 hours. Email is the recommended channel for formal disputes or account-change requests.

WhatsApp

Our WhatsApp support line is available from 08:00 to 24:00 WIB every day. Use it to ask quick questions about specific clauses or to request clarification on your account agreement status.

KEAMANAN AKUN ANDA

How We Protect Your Account Under These Terms

Transparency in how we handle your data and account security is not optional — it is built into every clause of this agreement.

Data Retention

We retain your account data for as long as your account remains active and for a defined period after closure, as required by our operational obligations. You may request a summary of held data at any time via email.

Cookie Policy

Our site uses session and analytics cookies to keep you logged in and to improve platform performance. You can adjust cookie preferences in your browser settings; disabling certain cookies may affect account functionality.

Account Security

All accounts are protected by two-factor authentication at login. We never store plain-text passwords, and any request to change account credentials requires verification through the email address on file.

Access Requests

You have the right to request full access to the personal data tied to your account. Submit a written request to our support email and we will compile and deliver a structured data report within 7 working days.

Term Amendments

When we update these terms, we send a notification to the email registered to your account at least 7 days before changes take effect. Continuing to use your account after that date constitutes acceptance of the updated terms.

Dispute Resolution

Any formal dispute arising from these terms should first be submitted to our support team in writing. If unresolved within 14 days, the matter may be escalated through the formal resolution process outlined in Section 9 of this agreement.

Common Questions About Our Terms

These are the questions we receive most often about how our terms and conditions apply to accounts in Indonesia. If your question is not answered here, our live chat team is available 24 hours a day to walk through any specific clause with you.

Yes. Every transaction made through DANA, OVO, GoPay or QRIS is governed by these terms. Payment-specific conditions — such as daily limits or verification steps — are detailed in the payment section of the full agreement.

Absolutely. Send a request to our support email with your registered account name and we will deliver a formal copy of the current agreement within 4 hours during standard operating hours.

After account closure, we retain your data for a defined period in line with our operational and compliance obligations. You may request deletion of non-essential data by contacting us in writing after your account has been fully closed.

We send an email notification to your registered address at least 7 days before any material change takes effect. The updated version is always available on this page with a clear effective date at the top.

Access to certain account features and platform areas depends on local law. Where specific services are restricted in your region, we will display a clear notice on the relevant page rather than silently blocking access.

Contact our support team in writing with your account details and the specific clause you believe was applied in error. We aim to respond with a full written explanation within 24 hours and resolve the matter within 14 days.

Yes. The same terms apply whether you access your account through a desktop browser, a mobile browser, or the qq alfa mobile application. Device-specific behaviour, such as app notifications, is covered in Section 6 of the agreement.