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How qq alfa Protects Your Personal Data

Q: How can I request a copy of the data qq alfa holds about me?

Email privacy@qqalfa.best from your registered address and include your account phone number. We confirm receipt within one business day and deliver your data copy within three business days of verification.

Q: Can I ask qq alfa to delete my personal data?

Yes. Submit a deletion request to privacy@qqalfa.best. We will process it within three business days. Note that some records may be retained as required by applicable financial regulations — availability of full deletion depends on local law.

Your personal data is handled with clear rules at qq alfa — from the moment you open your account to every deposit you make via DANA, OVO, GoPay…

Account data encrypted at restDANA, OVO, GoPay & QRIS transaction logs securedData request response within 3 business daysNo third-party sale of personal dataCookie controls in your account settings

Explore the Lobby Read FAQ

What Data We Collect and Why

qq alfa Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with us, we collect your name, email address, phone number and payment identifiers associated with DANA, OVO, GoPay or QRIS. We use this data solely to verify your identity, process your deposits and withdrawals, and detect any unauthorised access to your

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account. Transaction records are retained for a minimum of five years as required by applicable financial regulations. Device identifiers and session data are collected automatically to keep your login secure across mobile and desktop. Whether this extends to additional data categories depends on local law and
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the verification requirements in your region. We do not share your personal information with advertising networks.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct or delete the personal data we hold, our privacy team is available seven days a week between 08:00 and 23:00 WIB. You can contact us through live chat inside your account dashboard, by emailing [email protected], or via our Telegram support channel. For data deletion requests submitted before 15:00 WIB on a business day, we aim to confirm receipt by end of that same day.

Team online

Live Chat

Open your account dashboard and click the chat bubble at the bottom right. Our privacy-focused support agents are available daily from 08:00 to 23:00 WIB to handle data access or correction requests.

Email

Send your privacy request to [email protected]. Include your registered phone number and the nature of your request. We aim to respond within three business days of receiving your message.

Reach our Telegram support channel for quicker follow-up on existing privacy requests. Share your ticket number and we will update you on the status of your data access or deletion case.

DATA HANDLING PRACTICES

How We Keep Your Information Safe

Our data handling practices are built around the specific risks that come with running a payment-linked account platform for Indonesian users, including those in Bandung and across the archipelago.

Encryption at Every Layer

All account data, including your linked DANA or OVO identifiers, is encrypted using AES-256 both in transit and at rest. Encryption keys are rotated on a scheduled cycle and access is restricted to authorised systems only.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how our account pages are used. You can manage or disable non-essential cookies at any time through the Privacy Settings section in your account dashboard.

Account Security Alerts

Any login from an unrecognised device triggers an automatic verification step sent to your registered phone number. You will receive a notification via SMS and, if enabled, through your linked OVO or GoPay contact, within seconds.

Data Retention Policy

Account and transaction records are held for five years from the date of your last activity. After this period, personal identifiers are anonymised unless you have an open support case or a pending withdrawal request with our finance team.

Third-Party Data Sharing

We share data only with payment processors like QRIS network operators and GoPay where strictly necessary to complete your transaction. We do not sell, rent or trade your personal information to any advertising or data-broker third party.

Your Right to Request Changes

You can request a copy of all data we hold about you, ask us to correct inaccurate details, or submit a full deletion request via [email protected]. We confirm receipt within one business day and complete actions within three.

Your Privacy Policy Questions, Answered

These are the questions we hear most often from our account holders about how we manage personal data. If your question is not covered here, you can reach our privacy team via live chat or email at [email protected] any day between 08:00 and 23:00 WIB.

We collect your name, email, phone number and the payment identifier linked to your chosen method — DANA, OVO, GoPay or QRIS. We also log device information and session timestamps to keep your account access secure.

We share payment-related data only with the processors required to complete your transaction — for example, GoPay or QRIS network operators. We never share your data with advertisers, data brokers or unrelated third-party services.

We retain your account and transaction records for five years from the date of your last activity. After that period, personal identifiers are anonymised unless an open support case or pending withdrawal requires the record to remain active.

Email [email protected] from your registered address and include your account phone number. We confirm receipt within one business day and deliver your data copy within three business days of verification.

Yes. Submit a deletion request to [email protected]. We will process it within three business days. Note that some records may be retained as required by applicable financial regulations — availability of full deletion depends on local law.

We use session cookies for login persistence and analytics cookies to improve our account pages. Non-essential cookies can be disabled at any time in the Privacy Settings section of your account dashboard without affecting core account functionality.

Any login from an unrecognised device triggers an immediate SMS verification to your registered number. If you receive an alert you did not initiate, contact live chat within your dashboard immediately so our team can secure your account.

How qq alfa Protects Your Personal Data

Reach Us About Your Privacy Rights

Live Chat

Email

Telegram

How We Keep Your Information Safe

Encryption at Every Layer

Cookie Controls

Account Security Alerts

Data Retention Policy

Third-Party Data Sharing

Your Right to Request Changes

Your Privacy Policy Questions, Answered

01 What personal data does qq alfa collect when I open an account?

02 Does qq alfa share my payment data with third parties?

03 How long does qq alfa keep my personal data?

04 How can I request a copy of the data qq alfa holds about me?

05 Can I ask qq alfa to delete my personal data?

06 How do cookies work on qq alfa and can I turn them off?

07 What happens if there is an unauthorised login attempt on my account?

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